سياسة الاستبدال والاسترجاع

We believe that the buyer should feel comfortable and confident in their choice of the products we offer. Therefore, we provide a flexible exchange and return policy to ensure your complete satisfaction with your experience with us. Exchange: The customer has the right to request an exchange of the product within 7 days of receipt. It is required that the packaging of the product to be exchanged is not opened. The buyer bears the costs of shipping and delivery for the exchange. Return: The customer has the right to request a return of the product within 7 days of receipt. It is required that the packaging of the product to be returned is not opened. The buyer bears the costs of shipping and delivery for the return. In case of a defect in the product or an error from the store: The buyer has the right to exchange or return within 7 days of receipt of the product. The defect must be photographed and sent via the store’s WhatsApp or email. The return shipping is at the expense of Zahra Al-Rabea. If you have any questions or inquiries, do not hesitate to contact us. We are here to ensure your comfort and complete satisfaction. Zahra Al-Rabea, where comfort and quality are in every product.